Customer complaints

I have always seen that satisfying an irate customer is one of the easiest thing . Before facing a customer have the facts clear , you should knwo the true and false of the reports given by colleagues. Take time but never be factually wrong. While talking concentrate only on him and no disturbance. Have a good ear first than good command over language. Be polite dont loose cool. Try in a very honest way to solve the problem and not just pretend. In majority of cases we forget the customer and his complaint and ask some colleague to solve. Most of the time we do not monitor it on time bound basis. After the problem is solved or even not solved keep commuincation on. Remember customer should not call you to remind. you should keep him informed